Conditions concerning the cancellation
of your hotel booking

Terms and conditions and cancellation policy

A deposit of 30% of the total amount of the stay is requested at booking. For stays of less than three nights, the cost of the first night is requested as a deposit.

In the case of the client cancelling the booking, the following cancellation fees are charged:

* Over 15 days before the date of the beginning of stay: no fee
* Less than 15 days preceding the date of the beginning of stay: 30 % of the amount of the stay, or the first night.

Cancellation conditions specific to All-Inclusive Stays

In the case of the client cancelling the booking, the following cancellation fees are charged:

* Over 30 days before the date of the beginning of stay: no fee
* Less than 30 days preceding the date of the beginning of stay: 30 % of the amount of the stay.

Flexible Cancellation Policy Covid 19

For the Winter 2022 holidays, we have introduced new, more flexible cancellation conditions to respond to the health situation.
If you cancel your holiday up to the day of your arrival for the following reasons:
- if you have a positive test for Covid 19
- if you are a contact case,
we undertake to refund the amount paid at the time of booking.
Similarly, if the Chalet d'en Hô is forced to cancel your stay for health reasons (confinement, administrative closure), we will refund your deposit until the last moment.

In the case of the client leaving early

All the cost of  stay will be retained.
In the event that a person does not participate in all of the activities included in an all-inclusive stay, the full amount of the stay will be retained

Cancellation by the Chalet d'en Hô

Any bookings that the Chalet d'en Hô have to cancel, in advance of the arrival date, will lead to the refund of any payment made by the client. The client cannot claim any compensation.

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Le Chalet d'en Hô*** -
Hameau des Chazals - 05100 Névache - FRANCE - Tél. : +33 (0)4 92 20 12 29
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